
Samson
AI Automation and Workflow Automation Specialist
Skills

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Work experience
Automation
HealthCare.gov • Part-time
Sep 2022 - Feb 2026 • 3 yrs 5 mos
Worked on automation and workflow optimization projects focused on improving healthcare operations, communication systems, and administrative efficiency. Responsible for building and managing automated appointment scheduling and reminder systems to reduce missed appointments and improve patient engagement. Developed workflow solutions for organizing patient records, tracking data, and simplifying internal processes for faster access to important information. Implemented automated email and SMS notification systems to improve communication between healthcare teams and patients while reducing repetitive manual tasks. Integrated healthcare platforms, CRM systems, APIs, and third party applications to create smoother and more connected workflows across different departments. Assisted in streamlining reporting processes, scheduling management, and staff coordination through smart automation solutions using modern workflow tools and AI driven systems. Worked on improving operational productivity by automating repetitive processes, reducing delays, and enhancing workflow reliability. Also contributed to creating scalable automation solutions for daily healthcare activities, task management, follow up systems, and workflow monitoring. Focused on improving accuracy, efficiency, and overall system performance while supporting digital transformation and process automation initiatives within healthcare operations.