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sandeep_snow_de

Sandeep Kumar

@sandeep_snow_de

Senior ServiceNow Developer for ITSM, Flow Designer and Now Assist AI

India
English
About me
Enterprise-grade ServiceNow work, delivered fast. I'm Sandeep, a Senior ServiceNow Developer with 7+ years building, fixing and scaling ServiceNow for enterprise clients including RTX, NIH and UPS. From catalog items and Flow Designer automation to REST and Integration Hub integrations, Now Assist and AI Agents, I build clean, upgrade-safe solutions the ServiceNow way. Hands-on through the latest Australia release. Clear updates, on-time delivery and documentation with every order. Message me and let's make your instance work harder for you.... Read more

Skills

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sandeep_snow_de
Sandeep Kumar
Offline • 

See my services

CRM & ERP Development
I will be your expert servicenow developer for itsm, flows and scripting
From$50 / projectMore details
AI Implementation & Deployment
I will build servicenow now assist, ai agents and virtual agent solutions
From$50 / projectMore details

Portfolio

Work experience

Infosys

Senior ServiceNow Developer / Administrator

Infosys

Oct 2023 - Present • 3 yrs

Client: RTX. Develop, configure and administer ServiceNow ITSM and HRSD, including Incident, Change and Request Management, HR Case Management and Employee Onboarding. Build solutions using Business Rules, JavaScript, Script Includes, Client Scripts, UI Actions, APIs and Flow Designer. Implement and configure Now Assist, AI Agent Studio, AI Agents and Virtual Agent to improve agent productivity, and create reusable AI skills, prompts and orchestration patterns. Integrate Workday and AlgoSec through REST/SOAP APIs and Integration Hub. Provide production support and root cause analysis, support upgrades from Tokyo through Australia, and lead onshore and offshore teams.

Guidehouse

Senior ServiceNow Developer

Guidehouse

Dec 2022 - Oct 2023 • 10 mos

Client: NIH. Built and enhanced Service Catalog items with complex Flow Designer flows, plus custom business applications and UI Builder workspaces. Developed Business Rules, Client Scripts, UI Actions, UI Policies, Script Includes, ACLs and Scheduled Jobs, and enhanced Service Portal widgets with HTML, AngularJS and JavaScript. Integrated applications through REST, SOAP and JDBC, contributed to Service Mapping and Discovery, automated Hardware Asset imports, and supported GRC data flows and production releases in an Agile team.