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sandrabekete

Sandra Bekete

@sandrabekete

Virtual Assistant and Customer Support Specialist

Malawi
English, Chichewa
About me
Hi! I’m a reliable and friendly Virtual Assistant with training in customer service. I help businesses respond to customers professionally, quickly, and clearly. I understand how important good communication is for customer satisfaction and business growth. I can assist with: - Customer message replies (Email, Instagram, WhatsApp) - Handling inquiries and complaints professionally - Providing friendly and helpful support I am dedicated, detail-oriented, and always ready to help. Let’s work together to improve your customer experience!... Read more

Skills

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sandrabekete
Sandra Bekete
Offline • 

See my services

Messaging & Emailing
I will handle customer support, live chat and email correspondence
From$20 / projectMore details

Work experience

Telcom

Customer service representative

Telcom • Full-time

Sep 2020 - Present • 5 yrs 8 mos

Processing and posting payments in CRM system, data entry in MS Excel, email correspondence with customers and colleagues, assistance with sim swaps, esim onboarding, data and airtime recharge, problem solving and up-selling company products. I am also experienced in handling cash and making bank deposits.