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saniahrmh_

Saniah

@saniahrmh_

Professional Customer Support Virtual Assistant

Indonesia
Indonesian, English
About me
Hello! I am a dedicated Customer Service and Virtual Assistant Specialist with experience in managing email support and call lines. Having been recognized as a 'Best Agent' with a consistent 95% attendance rate, I pride myself on my strong work ethic, empathy, and problem-solving skills. I excel at resolving customer complaints, managing busy inboxes, and keeping customers loyal and happy. Whether you need an e-commerce support agent or a reliable assistant to handle administrative tasks, I am here to deliver top-notch results. Let's work together!... Read more

Skills

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saniahrmh_
Saniah
Offline • 

See my services

Customer Support
I will be your professional text based social media admin
From$10 / projectMore details

Work experience

Shopee

Customer Support Specialist/Customer Service Representative

Shopee • Full-time

Aug 2023 - Jun 2026 • 2 yrs 10 mos

Successfully managed daily customer support operations via email and call lines for SPX Express (Shopee Xpress). Handled customer inquiries regarding shipments, resolved complex complaints, and maintained high customer satisfaction. Key Achievements: Honored with the 'Best Agent' award for outstanding performance and customer dedication. Maintained a consistent 95% attendance rate and strong work ethic over nearly 3 years.