Saqib Saeed

Email/Chat Support Executive

Uber • Full-time

Oct 2020 - Jan 2025 • 4 yrs 3 mos

I bring 6+ years of hands-on customer support experience with Uber, one of the world's most demanding support environments. I have worked across Uber Eats (delivery disputes, restaurant issues, refunds), UK Rider support (account queries, trip issues, safety cases), Non-UK Rider support (international customer handling), and both Trip and Non-Trip queues (fare reviews, cancellations, lost items, general account support). As a Virtual Assistant, I apply this same expertise to help businesses manage customer emails, resolve complaints professionally, handle refund or order issues, and maintain high satisfaction scores. If your business needs someone who has handled thousands of real-world customer cases, I am ready.

Mindbridge BPO – Customer Support Executive (Talabat)

Talabat • Full-time

Nov 2018 - Jan 2022 • 3 yrs 2 mos

Provided email and live chat support for Talabat, handling high-volume customer queries with strong CSAT scores. Resolved order issues, delivery complaints, and refund requests while ensuring First Contact Resolution. Used CRM tools to document interactions accurately and maintain quality standards. As a Virtual Assistant, I bring the same reliability to businesses that need fast, professional customer support delivered with care and precision.