Saroosh H

Senior Implementation Specialist

QIC UAE • Full-time

Jan 2025 - Jul 2026 • 1 yr 6 mos

1. Spearheaded end-to-end CRM and process transformation initiatives, analyzing complex enterprise workflows to deliver scalable digital insurance solutions. 2. Reduced manual claims processing effort by 40% through intelligent automation, standardized approval hierarchies, and system integrations. Redesigned customer service operations by building centralized case management, automated SLA tracking, and intelligent task routing—slashing turnaround time by 25% and reducing escalations by 30–40%. 3. Elevated lead follow-up compliance to 95% by instituting automated lead distribution, strict lifecycle tracking, and instant manager alerts. 4. Engineered robust executive dashboards and real-time KPI tracking frameworks to provide leadership with actionable insights across sales and claims operations

Implementation Specialist

REMarkets • Freelance

Jul 2025 - Dec 2025 • 5 mos

1. Evaluated end-to-end sales funnels and stakeholder requirements to engineer tailored CRM configurations and workflow automation specifications. 2. Configured automated lead management, pipeline tracking, task assignments, and follow-up sequences to eliminate lead drop-offs and enforce follow-up consistency. 3. Architected third-party CRM integrations via REST APIs and webhooks, enabling seamless data flow and drastically reducing manual data re-entry. 4. Conducted rigorous functional testing, user acceptance testing (UAT), deployment troubleshooting, and post-launch tuning for peak operational reliability.