I will provide helpdesk management in a timely manner

Sara M

United States

I speak English

Account Associate

Are you struggling to keep up with your customer support inbox or chat tickets? Let an experienced, detail-oriented professional take care of your customers so you can focus on growing your business! ...
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About this Gig

What I Can Handle for You:

  • Email & Helpdesk Management: Timely, accurate responses using your preferred support desk (Zendesk, Freshdesk, Help Scout, Gmail, etc.).
  • Live Chat Support: Real-time customer assistance to resolve inquiries, troubleshoot issues, and guide buyers.
  • Order & Billing Inquiries: Tracking updates, refund/exchange requests, and account resolution.
  • Ticket Documentation: Detailed tagging and logging of client interactions for follow-up and quality assurance.
  • FAQ & Template Creation: Helping draft or refine canned responses for common questions to speed up resolution times.


Why Choose Me?

  • Proven Track Record: Consistently maintain a 95%+ customer satisfaction rating in high-volume environments.
  • Non-Phone Specialist: Highly focused on written, asynchronous, and chat-based communication.
  • Fast Learner: Quick to adapt to your specific product, guidelines, and brand voice.
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provide helpdesk management in a timely manner
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provide helpdesk management in a timely manner

Social media platform:

Facebook

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Twitter

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Instagram

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LinkedIn

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TikTok

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Service type:

Non-technical support

Language:

English

Timezone:

UTC daytime

Support software:

Zoho Desk

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Freshdesk

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Zendesk

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Salesforce

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Liveagent

+1 more

Knowledge base software:

Document 360

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Confluence

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Freshdesk

+6 more

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