s
sarah_alfaro

Sarah Rabe

@sarah_alfaro

GVA, Executive Assistant, Bookkeeper and Payroll Specialist

Philippines
English
About me
Results-driven professional with experience in customer service, fraud prevention, finance management, and executive virtual assistance. Skilled in handling sensitive accounts, managing financial records, resolving disputes, and providing administrative support for international clients. Virtual Assistant with 3+ years Amazon customer service experience, 1 year fraud specialist at American Express, and worked for finance manager role. Skilled in admin support, bookkeeping, and handling sensitive data with accuracy and efficiency.... Read more

Skills

s
sarah_alfaro
Sarah Rabe
Offline • 

See my services

Bookkeeping
I will do bookkeeping and payroll stuffs
From$50 / projectMore details
General Assistance
I will do general admin tasks and executive tasks
From$500 / projectMore details

Portfolio

Work experience

American_Express

Fraud Specialist

American Express • Full-time

Apr 2025 - Mar 2026 • 11 mos

Worked as a Fraud Specialist at American Express, responsible for reviewing and investigating potentially fraudulent transactions to protect both customers and the company. Analyzed account activity, identified suspicious patterns, and took appropriate actions such as blocking transactions, escalating cases, or confirming legitimacy with customers. Ensured compliance with company policies and security standards while maintaining accuracy, attention to detail, and strong decision-making in a fast-paced, high-risk environment.

Amazon.com

Customer Service Associate

Amazon.com • Full-time

Oct 2021 - Feb 2025 • 3 yrs 4 mos

Worked as a Customer Service Associate (CSA) at Amazon for 3 years, providing high-quality customer support while consistently meeting and exceeding key performance metrics. Recognized for strong performance in productivity, accuracy, and customer satisfaction, and received awards for consistently hitting and maintaining KPI targets. Handled customer inquiries efficiently, resolved issues with professionalism, and ensured a positive customer experience in a fast-paced environment.