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sarah_zap

Data Wizard

@sarah_zap

Fiver

Germany
English, German
About me
5 + years of corporate QA & CS excellence. From certified trainer & team leader driving international expansions (Greece) to Project Manager with full P&L responsibility. Today, as Head of Quality Assurance, I lead our entire division. My superpower? Bridging the gap between classic performance management and cutting-edge tech. I specialize in designing custom QA systems, integrating AI-powered coaching tools (i2x), and complex Excel data analytics to maximize your KPIs and future-proof your operations. Let's elevate your customer service!... Read more

Skills

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sarah_zap
Data Wizard
Offline • 
Average response time: 1 hour

See my services

Data Typing
I will sort, organize and clean your excel data in 12 hours
From$20 / projectMore details
Formulas & Macros
I will fix excel formulas, vlookup, xlookup, and if statements
From$10 / projectMore details

Work experience

Head of Quality Assurance Division

Consulting • Full-time

May 2019 - Present • 7 yrs 3 mos

Strategic lead of the entire QA division. Responsible for designing global quality frameworks, advanced Excel data modeling, automated reporting, and implementing AI-driven coaching systems (i2x). Specialized in converting messy, unstructured data into clear, actionable business insights.