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Fiverr Pro
English
$
USD
I will manage ecommerce customer support and order processing for your online store
Hi, I’m Sarai 👋
I’m an Ecommerce Customer Support Specialist with experience managing orders, customer service, and daily store operations. I handle refunds, returns, shipment tracking, inventory, a...
About this Gig
Running an online store means handling customer messages, order updates, refunds and follow-ups. When these tasks pile up, they take time away from growing your business.
I provide professional ecommerce customer support and order management, ensuring clear communication with customers and smooth daily store operations.
What I handle:
- Customer support via email and live chat
- Order confirmation, tracking, modifications and cancellations
- Refunds and returns processing
- Issue resolution and customer follow-ups
- Inventory updates and basic product management
- Supplier or shipping coordination (Premium)
Why work with me:
- Experience supporting real ecommerce operations
- Strong understanding of store workflows
- Technical background in web development for fast platform adaptation
- Organized, reliable and professional communication
Who this service is for:
- Store owners who value quality and clear processes
- Ecommerce businesses with active sales
- Clients looking for reliable support, not cheap labor
Please message me before ordering to confirm availability and ensure a good fit.
Social media platform:
•
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Freshdesk
Knowledge base software:
Document 360
•
Freshdesk
FAQ
Do you offer 24/7 support?
No. I provide support during agreed working hours to ensure quality and proper case handling.
Can you handle angry or abusive customers?
I handle professional customer communication only. Abusive or disrespectful interactions are not accepted.
Do you work with any ecommerce platform?
work with most common platforms (Shopify, WooCommerce, custom dashboards). Please message me to confirm compatibility.
Is this a long-term service?
Yes. Many clients start with a short period and then move to ongoing support.
Do you handle phone calls?
Phone support is available only in the Premium package and must be discussed in advance
