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sashafloresm

Sasha F

@sashafloresm

Customer Care Specialist

Honduras
English, Spanish
About me
I am a dedicated professional who believes that excellence speaks for itself. My goal is to ensure every interaction leaves a positive, lasting impact. Whether managing day-to-day administrative tasks as a virtual assistant, driving sales, supporting customers, or executing meticulous data collection, I consistently deliver high-quality, innovative results tailored to your business needs.... Read more

Skills

s
sashafloresm
Sasha F
Offline • 

See my services

General Assistance
I will be your customer service agent and virtual assistant
From$10 / projectMore details

Work experience

Ibex_

Customer service representative

Ibex • Full-time

Jan 2026 - Present • 7 mos

Verify provider network status and patient active coverage quickly. Explain member deductibles, co-pays, and out-of-pocket limits clearly. Detail specific services covered under the member plan. Investigate billing disputes using system records and claims data. Calculate and process accurate member or provider refunds. Protect private member data during every step of the process.

Teleperformance

Universal Agent Dyson UK

Teleperformance • Full-time

Feb 2024 - Jan 2025 • 11 mos

Delivered excellent customer service consistently, ensuring high levels of customer satisfaction and retention.Provided prompt and effective technical support to resolve customer inquiries and product issues.Built strong customer rapport to identify specific needs and recommend the most suitable product solutions.Managed end-to-end logistics, including tracking packages, arranging refunds or exchanges, and resolving lost shipment issues.Assisted customers with navigating the website, placing online orders, and troubleshooting checkout problems.

Xfinity

Engagement Specialist

Xfinity • Full-time

Jul 2022 - Jul 2023 • 1 yr

Provided efficient customer support and technical troubleshooting for residential services, including cable, internet, and mobile lines.Delivered consultative sales advice by evaluating customer needs to recommend tailored service packages and upgrades.Resolved complex billing inquiries and disputes accurately while maintaining high customer satisfaction ratings.Built strong customer rapport to identify optimal service fits, resulting in increased retention and sales conversions.