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Sato-jp
@satoru_japan
Level 2
Japan
Japanese, English
About me
I have worked in customer service and marketing for international travelers. Currently, I have started my own company and am involved in creating SEO-optimized blogs and websites. I also handle customer service and provide consulting in these areas.
Skills
Sato-jp
$55/hour
Offline •
Average response time: 5 hours
See my services
General Assistance
I will make phone calls in japanese on your behalf in japan
Trip Plans
I will book kirby cafe in tokyo osaka or hakata
Want to work on an hourly basis?
Tell Sato-jp what you need.
$55
/
hourPortfolio
Work experience
Founder & CEO / Professional Freelancer
MyMaple LLC • Self-employed
Dec 2022 - Present • 3 yrs 8 mos
As the founder of My Maple LLC, I manage and operate multiple businesses, including digital services. Providing professional phone call, reservation, and writing services for international clients. Operating and managing professional, SEO-optimized blogs. Planning and conducting private tours for visitors to Japan. Handling complex administrative tasks, customer support, and cross-border transactions. Ensuring strict adherence to deadlines and delivering high-quality results. https://www.mymaple.co.jp/en/
Certified Travel Services Manager / CS Manager
Rakuten • Full-time
Dec 2009 - Dec 2014 • 5 yrs
Managed customer support and travel operations at Rakuten Travel, one of Japan's leading online travel agencies. Served as a Certified Travel Services Manager (a Japanese national qualification), overseeing travel arrangements and ensuring strict legal compliance. Led the launch and optimization of customer support centers for the travel sector. Trained and managed teams to deliver high-quality, professional customer service regarding bookings, accommodations, and itineraries. Resolved complex client issues and improved overall customer satisfaction. Leveraging this certified expertise to provide flawless reservation services and private tour planning for international visitors.
128 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 128 Reviews
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Most relevant
kinugitsune
United States
I had a complicated issue with an office and needed someone who speaks better Japanese than myself to help me resolve it. Sato was fast, thorough, and thoughtful. I feel grateful for his service! He exceeded all expectations. I would highly recommend his service.
Helpful?
jaryl_
Singapore
Excellent service! Despite ordering the wrong package, Sato still went ahead to check on my order first. He was very warm and friendly throughout the process. Highly recommend & will engage his services again. Thank you Sato!
Helpful?
mistertehais
Malaysia
Sato was very detailed and professional. Eventhough the initial service was just for checking lost items, he also offered to collect and ship the items if the lost item is indeed mine.
Helpful?
cobywon
United States
Sato completely exceeded our expectations by helping us reserve at the Kirby Cafe via standby by suggesting multiple possible dates and times. Which was definitely to key to getting a table! So kind when I did incorrect and covered my mistake. So sweet!
Helpful?
dolosax
United States
Satoru did an outstanding job and went far above and beyond! I hired him to contact 4 music shops to check stock for a specific saxophone model. He provided a clear, detailed breakdown from each store—including the fact that none had inventory or any idea when new stock would arrive—and even noted an...
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