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Sato-jp
@satoru_japan
Level 2
Japan
Japanese, English
About me
I have worked in customer service and marketing for international travelers. Currently, I have started my own company and am involved in creating SEO-optimized blogs and websites. I also handle customer service and provide consulting in these areas.
Skills
Sato-jp
$55/hour
Offline •
Average response time: 4 hours
See my services
General Assistance
I will make a phone call on your behalf in japanese in japan
Trip Plans
I will reserve kirby cafe from japan tokyo osaka hakata
Want to work on an hourly basis?
Tell Sato-jp what you need.
$55
/
hourPortfolio
Work experience
Founder & CEO / Professional Freelancer
MyMaple LLC • Self-employed
Dec 2022 - Present • 3 yrs 5 mos
As the founder of My Maple LLC, I manage and operate multiple businesses, including digital services. Providing professional phone call, reservation, and writing services for international clients. Operating and managing professional, SEO-optimized blogs. Planning and conducting private tours for visitors to Japan. Handling complex administrative tasks, customer support, and cross-border transactions. Ensuring strict adherence to deadlines and delivering high-quality results. https://www.mymaple.co.jp/en/
Certified Travel Services Manager / CS Manager
Rakuten • Full-time
Dec 2009 - Dec 2014 • 5 yrs
Managed customer support and travel operations at Rakuten Travel, one of Japan's leading online travel agencies. Served as a Certified Travel Services Manager (a Japanese national qualification), overseeing travel arrangements and ensuring strict legal compliance. Led the launch and optimization of customer support centers for the travel sector. Trained and managed teams to deliver high-quality, professional customer service regarding bookings, accommodations, and itineraries. Resolved complex client issues and improved overall customer satisfaction. Leveraging this certified expertise to provide flawless reservation services and private tour planning for international visitors.
105 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 105 Reviews
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Most relevant
michaelpoplawsk
Japan
The purpose of the project was website content update and SEO. The content was updated accordingly. Time will tell if SEO is improved.
Helpful?
d4_slideroad
Repeat Client
United States
Excellent service. Was very prompt with his communication and service. Also went above and beyond by providing an additional resource. Despite being put on a time limit was able to provide the service almost immediately. Would 5/5 recommend and use in the future.
Helpful?
tomasiezzigb
Repeat Client
United Kingdom
This is the second time I’ve contacted Sato for help with a phone call regarding reservations at Japanese hotels. He goes above and beyond with the enquiries, follows up and is extremely quick with his responses. Also and what’s more important, he is truly a great and kind person.
Helpful?
futurefitclub
Repeat Client
United States
Sato San was exactly what I was hoping for and getting support with Japanese communication professionally. He is detailed oriented, extremely trustworthy and honest, keeps track of all the time spent in an honest way, and is very organized. Most importantly, he is very accommodating and flexible with...
Helpful?
amadeozgz
Spain
Exceptional service! He is incredibly professional, honest, and reliable. He helped me with a complex booking in Japan that required local verification and handled everything perfectly. His communication is top-notch and he truly cares about his clients. Highly recommended for anyone needing a personal assistant in Japan. 5 stars!
Helpful?
