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Sato-jp
@satoru_japan
Level 2
Japan
Japanese, English
About me
I have worked in customer service and marketing for international travelers. Currently, I have started my own company and am involved in creating SEO-optimized blogs and websites. I also handle customer service and provide consulting in these areas.
Skills
Sato-jp
$55/hour
Offline •
Average response time: 3 hours
See my services
General Assistance
I will make phone calls in japanese on your behalf in japan
Trip Plans
I will book kirby cafe in tokyo osaka or hakata
Want to work on an hourly basis?
Tell Sato-jp what you need.
$55
/
hourPortfolio
Work experience
Founder & CEO / Professional Freelancer
MyMaple LLC • Self-employed
Dec 2022 - Present • 3 yrs 10 mos
As the founder of My Maple LLC, I manage and operate multiple businesses, including digital services. Providing professional phone call, reservation, and writing services for international clients. Operating and managing professional, SEO-optimized blogs. Planning and conducting private tours for visitors to Japan. Handling complex administrative tasks, customer support, and cross-border transactions. Ensuring strict adherence to deadlines and delivering high-quality results. https://www.mymaple.co.jp/en/
Certified Travel Services Manager / CS Manager
Rakuten • Full-time
Dec 2009 - Dec 2014 • 5 yrs
Managed customer support and travel operations at Rakuten Travel, one of Japan's leading online travel agencies. Served as a Certified Travel Services Manager (a Japanese national qualification), overseeing travel arrangements and ensuring strict legal compliance. Led the launch and optimization of customer support centers for the travel sector. Trained and managed teams to deliver high-quality, professional customer service regarding bookings, accommodations, and itineraries. Resolved complex client issues and improved overall customer satisfaction. Leveraging this certified expertise to provide flawless reservation services and private tour planning for international visitors.
140 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 140 Reviews
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Most relevant
dolosax
United States
Satoru did an outstanding job and went far above and beyond! I hired him to contact 4 music shops to check stock for a specific saxophone model. He provided a clear, detailed breakdown from each store—including the fact that none had inventory or any idea when new stock would arrive—and even noted an...
Helpful?
aliikelii
United States
I was nervous about a hotel booking reply I received in Japanese and I didn't know what to expect when I submitted this order with Satoru. I copied and pasted an email entirely in kanji and was able to get a really quick reply and the final response was thorough and outside of what I expected. I didn't...
Helpful?
frasboth
Italy
Ongoing collaboration
Exceptional service delivery by Mr Sato. He helped us with a restaurant reservation that our hotel said was not available yet, at a restaurant with rather limited seating options, but Mr Sato delivered it in no time. I couldn't praise him more.
Helpful?
frasboth
Italy
Ongoing collaboration
Exceptional service delivery by Mr Sato. He helped us with a restaurant reservation that our hotel said was not available yet, at a restaurant with rather limited seating options, but Mr Sato delivered it in no time. I couldn't praise him more.
Helpful?
pineybranch75
United States
Ongoing collaboration
Sato provides the highest level of assistance for whatever situation you may need help on while visiting or doing business in Japan. It is always a pleasure to place an order with him!
Helpful?
