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Sato-jp
@satoru_japan
Level 2
Japan
Japanese, English
About me
I have worked in customer service and marketing for international travelers. Currently, I have started my own company and am involved in creating SEO-optimized blogs and websites. I also handle customer service and provide consulting in these areas.
Skills
Sato-jp
$55/hour
Offline •
Average response time: 5 hours
See my services
General Assistance
I will make a phone call on your behalf in japanese in japan
Trip Plans
I will reserve kirby cafe from japan tokyo osaka hakata
Want to work on an hourly basis?
Tell Sato-jp what you need.
$55
/
hourPortfolio
Work experience
Founder & CEO / Professional Freelancer
MyMaple LLC • Self-employed
Dec 2022 - Present • 3 yrs 6 mos
As the founder of My Maple LLC, I manage and operate multiple businesses, including digital services. Providing professional phone call, reservation, and writing services for international clients. Operating and managing professional, SEO-optimized blogs. Planning and conducting private tours for visitors to Japan. Handling complex administrative tasks, customer support, and cross-border transactions. Ensuring strict adherence to deadlines and delivering high-quality results. https://www.mymaple.co.jp/en/
Certified Travel Services Manager / CS Manager
Rakuten • Full-time
Dec 2009 - Dec 2014 • 5 yrs
Managed customer support and travel operations at Rakuten Travel, one of Japan's leading online travel agencies. Served as a Certified Travel Services Manager (a Japanese national qualification), overseeing travel arrangements and ensuring strict legal compliance. Led the launch and optimization of customer support centers for the travel sector. Trained and managed teams to deliver high-quality, professional customer service regarding bookings, accommodations, and itineraries. Resolved complex client issues and improved overall customer satisfaction. Leveraging this certified expertise to provide flawless reservation services and private tour planning for international visitors.
114 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 114 Reviews
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Most relevant
potato3232
France
Great experience. Very understanding, responsive, and efficient throughout the whole process. The phone call was handled quickly and everything went smoothly from start to finish. Communication was easy, and the result was exactly what I needed. I really appreciated the help and would happily recommend this service !
Helpful?
r_delatorre7
Repeat Client
Mexico
Absolutely incredible. Sato-san was quick, kind and attentive to all of the details of my reservation. We came across an issue where we had to postpone a booking and Sato-san was kind enough to move the delivery of my service to the new booking date. I’m very impressed and grateful with his services....
Helpful?
mistertehais
Malaysia
Sato was very detailed and professional. Eventhough the initial service was just for checking lost items, he also offered to collect and ship the items if the lost item is indeed mine.
Helpful?
arsenijezivkovi
Hong Kong
Sato provided outstanding service. He helped me determine whether my grandfather's Seiko watch could be repaired, and the entire process was smooth and stress-free. His communication was excellent, clear, and professional. He answered all of my questions with patience and made sure I understood every...
Helpful?
ericsaavedragar
United States
Fiancée and I are incredibly busy with wedding planning, setting up our live together, and planning our honeymoon. Getting help with our kirby cafe reservation was a small but important item for us that was handled with professionalism the entire time. Thank you!
Helpful?
