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Sato-jp
@satoru_japan
Level 2
Japan
Japanese, English
About me
I have worked in customer service and marketing for international travelers. Currently, I have started my own company and am involved in creating SEO-optimized blogs and websites. I also handle customer service and provide consulting in these areas.
Skills
Sato-jp
$55/hour
Offline •
Average response time: 5 hours
See my services
General Assistance
I will make phone calls in japanese on your behalf in japan
Trip Plans
I will book kirby cafe in tokyo osaka or hakata
Want to work on an hourly basis?
Tell Sato-jp what you need.
$55
/
hourPortfolio
Work experience
Founder & CEO / Professional Freelancer
MyMaple LLC • Self-employed
Dec 2022 - Present • 3 yrs 8 mos
As the founder of My Maple LLC, I manage and operate multiple businesses, including digital services. Providing professional phone call, reservation, and writing services for international clients. Operating and managing professional, SEO-optimized blogs. Planning and conducting private tours for visitors to Japan. Handling complex administrative tasks, customer support, and cross-border transactions. Ensuring strict adherence to deadlines and delivering high-quality results. https://www.mymaple.co.jp/en/
Certified Travel Services Manager / CS Manager
Rakuten • Full-time
Dec 2009 - Dec 2014 • 5 yrs
Managed customer support and travel operations at Rakuten Travel, one of Japan's leading online travel agencies. Served as a Certified Travel Services Manager (a Japanese national qualification), overseeing travel arrangements and ensuring strict legal compliance. Led the launch and optimization of customer support centers for the travel sector. Trained and managed teams to deliver high-quality, professional customer service regarding bookings, accommodations, and itineraries. Resolved complex client issues and improved overall customer satisfaction. Leveraging this certified expertise to provide flawless reservation services and private tour planning for international visitors.
125 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 125 Reviews
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Most relevant
cacakuk2003
Serbia
Needed urgent help calling bike shops in Hakodate in Japanese for my upcoming Ironman race, and Sato-san delivered exactly what I needed, clear communication, got a shop to agree to receive and service my bike, and gave me all the contact details I needed to take it from there. Highly recommend, will use again.
Helpful?
jaryl_
Singapore
Excellent service! Despite ordering the wrong package, Sato still went ahead to check on my order first. He was very warm and friendly throughout the process. Highly recommend & will engage his services again. Thank you Sato!
Helpful?
mistertehais
Malaysia
Sato was very detailed and professional. Eventhough the initial service was just for checking lost items, he also offered to collect and ship the items if the lost item is indeed mine.
Helpful?
frasboth
Italy
Ongoing collaboration
Exceptional service delivery by Mr Sato. He helped us with a restaurant reservation that our hotel said was not available yet, at a restaurant with rather limited seating options, but Mr Sato delivered it in no time. I couldn't praise him more.
Helpful?
frasboth
Italy
Ongoing collaboration
Exceptional service delivery by Mr Sato. He helped us with a restaurant reservation that our hotel said was not available yet, at a restaurant with rather limited seating options, but Mr Sato delivered it in no time. I couldn't praise him more.
Helpful?
