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saurabhbisht620

Saurabh B

@saurabhbisht620

Customer Support Executive

India
English
About me
I am a customer support professional with experience in ticket operations and data analytics. I have a proven track record of maintaining high CSAT scores and improving operational efficiency through process optimization and cross-functional collaboration. I specialize in managing ticket lifecycles and resolving complex inquiries within strict SLA timelines.... Read more

Skills

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saurabhbisht620
Saurabh B
Offline • 
Average response time: 1 hour

See my services

Messaging & Emailing
I will be your professional customer support agent, live chat, and email specialist
From$30 / projectMore details

Work experience

Tech_Mahindra

Customer Support Executive

Tech Mahindra • Full-time

Jul 2024 - Nov 2025 • 1 yr 4 mos

Analyzed customer support ticket data to identify recurring trends and implemented process improvements. Collaborated with Product and Engineering teams to optimize resolution workflows. Leveraged data analytics tools to monitor KPIs and deliver actionable insights. Spearheaded strategic initiatives focused on customer success and executed rigorous performance evaluations to ensure SLA compliance.