Savannah Lucy

CRM & Workflow Automation Specialist

Sferea • Freelance

Sep 2026 - Present • 0 mos

Worked with Sferea on CRM and workflow automation projects designed to improve customer communication, lead management, and appointment scheduling. I helped set up CRM pipelines, automated email workflows, lead follow-ups, appointment booking systems, confirmations, and reminders. My work also involved connecting CRM systems with forms, calendars, email platforms, and customer communication tools to create smoother lead-to-appointment workflows. I built and tested automations using tools such as n8n, Make, and Zapier while troubleshooting workflow issues and improving existing processes. I focused on reducing repetitive manual tasks, keeping customer information organized, and creating reliable automation workflows that help businesses respond to leads and manage appointments more efficiently.

AI & CRM Automation Specialist

Vantage • Freelance

Sep 2026 - Present • 0 mos

Worked with Vantage on customer communication automation projects, with a focus on Respond.io, lead management, and appointment booking. I helped set up automated conversations, lead follow-ups, email workflows, appointment booking flows, confirmations, reminders, and customer notifications. I connected Respond.io with CRM systems, calendars, forms, and other business tools to create smooth lead-to-appointment workflows. I also built and tested automations using n8n, Make, and Zapier, including webhook and API integrations where required. My work focused on automating repetitive communication, improving lead follow-up, organizing customer information, and making the appointment booking process more efficient from initial inquiry through scheduled appointments.

Information Technology Specialist

Codeaustic • Freelance

Jul 2026 - Present • 2 mos

Supported Codeaustic with a range of Information Technology tasks involving business systems, software tools, integrations, and technical process improvements. I worked on configuring and connecting different digital platforms, troubleshooting system issues, and helping ensure that technology solutions worked properly within existing business processes. My responsibilities included assisting with API and webhook integrations, testing software connections, managing automation tools, and identifying technical issues within workflows. I also worked with CRM platforms and cloud-based applications where needed, helping improve how information moved between different systems. I gained practical experience working with automation technologies such as n8n, Make, and Zapier, while developing a stronger understanding of system integration, data flow, technical troubleshooting, and IT workflow management.