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sayedkawnain

Sayed K Shah

@sayedkawnain

Customer Service Representative, Dispatcher, and Appointment Setter

Pakistan
English, Urdu, Pashto
About me
Experienced Customer Service Representative, Dispatcher, and Virtual Assistant supporting U.S.-based businesses. I specialize in appointment scheduling, dispatch coordination, inbound/outbound calls, customer support, follow-ups, CRM management, and administrative tasks. I am detail-oriented, reliable, and committed to providing excellent customer service. Skilled in working with home service companies, including HVAC, plumbing, pest control, roofing, and cleaning businesses.... Read more

Skills

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sayedkawnain
Sayed K Shah
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional customer support
From$15 / projectMore details

Portfolio

Work experience

Rodents_Stop

Customer Service Representative

Rodents Stop • Full-time

Apr 2023 - Mar 2026 • 2 yrs 11 mos

Provided remote customer service, appointment scheduling, and dispatch support for U.S.-based home service companies. Managed inbound and outbound calls, coordinated technicians, confirmed appointments, handled follow-ups, and resolved customer concerns while maintaining a high level of professionalism. Key Achievements: • Successfully managed daily scheduling and dispatch operations for field technicians. • Maintained excellent customer satisfaction through timely communication and issue resolution. • Reduced scheduling conflicts by proactively coordinating appointments and technician availability. • Handled high call volumes while ensuring accurate job documentation and follow-ups. • Supported business operations through CRM management, customer record updates, and administrative assistance.