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Fiverr Pro
English
$
USD
I will write standard operating procedures and process documentation
SOP and Process Documentation, IT Ops Runbooks
I’ve spent 10+ years in enterprise IT operations, running backup, recovery and disaster-recovery systems where written procedures get followed under pressure, often at 3 a.m. during an outage. That’s ...
About this Gig
Most SOPs fail for one reason: nobody can follow them.
I write procedures from how your team actually works, in plain steps with clear owners, so a new hire can do the task right the first time.
My background is enterprise IT operations, where written procedures get followed at 3 a.m. during an outage. Every SOP I deliver meets that standard.
What you get:
- Purpose, scope and named roles
- Numbered steps, one action each, each with an owner
- Exceptions and escalation: what to do when a step fails
- A flowchart of the process
- An editable Word or Google Doc file you own, plus a PDF
How it works:
1. You answer a short questionnaire and share rough notes or a screen recording of the process
2. I turn it into a clear, structured SOP
3. You review it, and I revise within your package
Good fit: small businesses, agencies, e-commerce, home services, operations teams.
Not a fit: regulated medical, legal or financial procedures. Those need a specialist's review.
Message me before ordering if you're unsure which package fits.
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
What do you need from me to start?
Answers to a short questionnaire (shown when you order), plus rough notes, an existing document or a screen recording of the process. Messy is fine; turning messy into clear is the job.
Which package should I choose?
One process: Basic. A few related processes, like onboarding, ordering and returns: Standard. A whole department or operations manual: Premium. Unsure? Message me first.
Do you use AI tools?
Yes, for drafting and formatting. Every SOP is built from your own steps, roles and tools, and I review it before delivery. If you’d prefer no AI, tell me before ordering.
Can you improve SOPs I already have?
Yes. Each existing SOP counts as one SOP in your package. I keep what works and restructure what doesn’t.
What format will I receive?
An editable Word or Google Docs file you fully own, plus a PDF. Flowcharts come as images you can paste anywhere.
Is my information kept confidential?
Yes. Your material is used only for your order and deleted after delivery.
Do you write medical, legal or financial compliance SOPs?
No. Regulated procedures need a specialist’s review, which this gig doesn’t replace.
