Sebastian S

@sebastiansotog

Senior Technical Support Engineer

Chile

Spanish

About me

I am a Senior Technical Support Engineer for digital platforms (Whale Cloud) with an IT/BSS project management background (WOM Chile). I handle REST API integrations, Postman QA, incident RCA, and transactional monitoring. I also build the tools support teams use on shift: Python/FastAPI AI agents with tool calling, natural-language database assistants, and OpenSearch log/tracing consoles. The model never writes raw SQL or shell — it selects a closed tool; the backend executes with guardrails. English and Spanish. Tell me the operational problem. I will tell you if I can ship it.... Read more

Skills

SQL developer
Technical support expert
Vendor manager
Jira expert
Functional tester

Sebastian S

Offline •

Average response time: 1 hour

See my services

AI Implementation & Deployment

I will build a custom ai agent with python tool calling

Message Sebastian S

AwayAvg. response time: 1 Hour

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Sebastian S