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secondcuppress

PhilC

@secondcuppress

Helpdesk and exec support templates and SOPs

United States
English
About me
I work a daytime corporate senior desktop and executive support position. I write the replies, work notes, and checklists I wish the other business units and teams had added. You get paste-ready templates: first-ticket replies, “it’s broken” follow-ups, VIP request logs, offboarding, shift handoffs, and "I'm locked out" responses that do not make the user feel stupid. Language you can send to your team on a Monday morning or directly to a user. I do not need access to your systems. Based in New Jersey. US hours.... Read more

Skills

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secondcuppress
PhilC
Offline • 

See my services

Technical Writing
I will write helpdesk and exec support templates and sops
From$45 / projectMore details

Work experience

Confidential

Senior Desktop & Executive Support

Confidential • Full-time

Mar 2011 - Present • 15 yrs 6 mos

Senior desktop and executive support for a large organization. Tickets, access, VIP requests, written updates, onboarding, offboarding.