
Sreelekha
IT Support Specialist, SCCM and Intune Expert, Web and Mobile App Developer
Skills

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Work experience
IT / Endpoint Engineer
Dell Technologies • Full-time
Aug 2022 - Mar 2024 • 1 yr 7 mos
Supported the day-to-day endpoint estate across the APAC and EMEA regions within a large, international Microsoft environment. Provisioned devices with Windows Autopilot, built and maintained Intune device policies for enrollment, compliance, and configuration, and deployed applications and patches through SCCM/MECM. Carried out Windows 10 to 11 deployment and migration, administered Entra ID, Active Directory, and Exchange mailboxes, and provided 1st and 2nd line support via ServiceNow and BMC Remedy following ITIL practices. Used Nexthink to monitor endpoint health and reduce repeat incidents.