
SEIN
Professional Customer Service Agency
Skills

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Portfolio
Work experience
Customer Service Representative
Ibex • Full-time
Feb 2025 - Apr 2026 • 1 yr 2 mos
-Handled customer queries via calls, chat, and email -Provided support for customer issues, complaints, and inquiries -Assisted in order management and issue resolution -Maintained professional communication and service quality -Worked in a fast-paced customer support environment
Patient Care Advocate
Aphex • Full-time
Mar 2023 - Jan 2025 • 1 yr 10 mos
Managed end-to-end customer lifecycle, ensuring high retention through proactive communication. Coordinated between technical teams and clients to resolve digital marketing campaign queries. Handled account management for digital services, focusing on client satisfaction and performance reporting. Resolved complex issues related to digital platforms, social media management, and ad campaigns.