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selmaoumeddour
@selma04_omd
Customer Support and CRM Specialist
Algeria
French, Arabic, English
About me
I am a Customer Support and CRM Specialist with 5+ years of experience helping customers in French and English. I have experience in customer support by email, chat and phone, CRM management, customer account management, lead follow-up and sales support. I am organized, responsive and focused on providing clear communication and a positive customer experience. I am available for both one-time projects and ongoing support.
Skills
selmaoumeddour
Offline •
See my services
Customer Support
I will provide professional french and english customer support
Work experience
Customer Service Representative / Sales Advisor
Concentrix • Full-time
Jul 2020 - Oct 2025 • 5 yrs 3 mos
Managed customer accounts and processed customer requests using CRM systems for French and Swiss telecom projects. Provided customer support in French and English by phone, email and chat, handling technical, administrative and commercial requests. Identified customer issues, provided appropriate solutions and escalated complex cases when necessary. Maintained accurate customer records and supported new team members with CRM tools and processes. Monitored KPIs and sales performance while maintaining a strong focus on customer satisfaction.
