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selmaintan

Selma Intan

@selmaintan

Virtual Assistant

Indonesia
English, Indonesian
About me
Hi! I’m Selma, a Customer Support & Operations professional with experience in customer service, issue resolution, order handling, reporting, and daily operations. I help businesses with: • Customer support via email & chat • Order & shipping management • Data entry & spreadsheets • Administrative tasks • Customer follow-ups • E-commerce operations • Reports & documentation If you need a reliable Virtual Assistant who can handle both customer-facing tasks and behind-the-scenes operations, I'd be happy to help.... Read more

Skills

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selmaintan
Selma Intan
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your multilingual virtual assistant
From$5 / projectMore details

Work experience

Ivosights

English Customer Service Agent

Ivosights • Full-time

Apr 2026 - Aug 2026 • 4 mos

Customer Support & Ticket Management In my role as an English Customer Service Agent, I handled high-volume customer inquiries and issue resolution through email while maintaining accuracy, response quality, and customer satisfaction. My responsibilities included managing daily customer support tickets through Udesk and Zoho, identifying and prioritizing customer issues, providing clear and professional responses, and following up on unresolved cases. I also monitored ticket status and prepared regular reports on ticket resolution and response performance to support team monitoring and operational improvement. Through this experience, I developed strong skills in: • Email & Customer Support • Ticket Management & Prioritization • Customer Complaint Handling • Issue Investigation & Resolution • Customer Follow-up • Written English Communication • Data Entry & Reporting • Time Management & Attention to Detail This experience demonstrates my ability to manage multiple customer requests efficiently, maintain organized records, communicate professionally, and follow issues through to resolution—skills that I can apply directly to Virtual Assistant, Customer Support, and E-commerce Operations roles. Tools & Workflow: Udesk • Zoho • Email Support • Ticketing Systems • Spreadsheets • Reporting • Customer Records