Rico S

GoHighLevel Specialist

Astro AI Automations • Freelance

Aug 2026 - Present • 2 mos

• Built and customized high-converting landing pages, sales funnels, websites, forms, and booking pages using GoHighLevel. • Designed and implemented automated workflows for lead capture, follow-ups, appointment reminders, onboarding, and customer engagement. • Created AI-powered automations and conversational workflows to improve lead qualification, communication, and response times. • Integrated CRM pipelines, calendars, forms, email/SMS campaigns, and third-party tools to streamline business processes. • Developed email and SMS marketing campaigns with segmentation, triggers, and automated follow-up sequences. • Configured pipeline stages, opportunities, tags, custom fields, and lead management systems. • Tested and optimized funnels, workflows, forms, and automations to improve user experience and conversion performance. • Troubleshot GoHighLevel automations and integrations while maintaining accurate records and organized workflows.

Customer Service Representative

iQor • Full-time

Jan 2026 - May 2026 • 4 mos

Managing dedicated corporate accounts and delivering high-tier, end-to-end support for business clients. Serving as the primary point of contact for complex technical troubleshooting, account optimization, and hardware lifecycle management to ensure seamless enterprise connectivity. Key Responsibilities & Achievements: • B2B Account Management: Partnered with corporate clients and small-to-medium businesses (SMBs) to manage bulk lines, corporate plans, and specialized billing structures. • Technical Troubleshooting: Resolved advanced network, hardware, and software issues for enterprise-grade mobile devices, IoT equipment, and business communication tools. • Client Retention & Growth: Proactively identified account bottlenecks, optimized service plans based on usage data, and recommended tailored telecom solutions to improve client retention. • Cross-Functional Collaboration: Coordinated with technical support, billing, and dedicated account managers to streamline service delivery and reduce issue resolution time. • Performance Metrics: Consistently met or exceeded strict KPIs, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Quality Assurance (QA) standards.

Full-time Missionary

The Church of Jesus Christ of Latter-day Saints • Full-time

Sep 2022 - Sep 2024 • 2 yrs

Dedicated over two years to community service and leadership development. Managed daily operations and teaching initiatives in a high-accountability environment. Appointed to regional leadership roles, directing team meetings and mentoring peers. Developed strong public speaking, conflict resolution, and cross-cultural rapport skills while mastering the Bikolano language.