
Khalid
"Opportunities don't happen, you create them"
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Work experience
E‑Commerce Operations Team Lead
LM Style • Part-time
Aug 2024 - Present • 2 yrs
• Owned and led e-commerce and online order operations, acting as the primary point of responsibility for digital sales execution • Supervised the online orders team by assigning tasks, monitoring performance, and resolving daily operational issues • Managed end-to-end order flow from social media channels through preparation, tracking, and customer follow-up • Planned and executed promotional video content to support sales campaigns and product launches • Coordinated content calendars with store and sales teams to align online demand with in-store capacity • Built and implemented online order automation using ManyChat, including automated replies, order intake, and follow-ups • Developed and integrated a chatbot connected to ManyChat to handle repetitive customer inquiries and reduce manual workload • Improved order accuracy, response time, and customer satisfaction through structured workflows, automation, and clear communication processes
154 Reviews
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dorethea21

United States
rosscle

South Africa
It was really easy working with Khalid, he was professional and proactive and delivered as expected.
8 days
Duration

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ramialharthi

United States
ramialharthi

United States
I recently hired Khaled to assist me in applying for chemical engineering job opportunities, and I am very pleased with his service. From the beginning, he demonstrated professionalism and efficiency. First, he asked me to provide my CV and fill out a detailed form specifying my job preferences, including...
2 weeks
Duration

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amalia777b

Colombia