TaskAlign

I.T. Professional

Tower 6789 Inc. (Former Alphaland Corp.)

Aug 2018 - Jun 2019 • 10 mos

Responsible for maintaining stable and efficient IT operations across multiple store locations, ensuring reliable network connectivity for daily business functions. Performs regular monitoring of store systems, including kiosks and main servers, to proactively identify and address technical issues. Provides first-level troubleshooting for kiosk systems, network connectivity, and in-store IT infrastructure. Utilizes remote access tools to diagnose and resolve technical concerns reported by store staff in a timely manner. When remote resolution is not feasible, conducts on-site visits to perform in-depth troubleshooting, system repairs, and maintenance. Ensures minimal system downtime by responding promptly to incidents, coordinating with store personnel, and implementing effective technical solutions. Maintains clear documentation of issues, resolutions, and system performance to support continuous improvement of IT operations.

Administrative Aide IV

Philippine Contractors Accreditation Board • Full-time

Aug 2016 - Jul 2018 • 1 yr 11 mos

Responsible for handling contractor licensing inquiries and providing accurate guidance on application procedures, requirements, and compliance standards. Facilitates communication with contractors regarding documentation, eligibility, and regulatory updates. Assists in the evaluation and processing of licensing-related submissions to ensure completeness and adherence to PCAB policies. Monitors and supports compliance reporting by coordinating with contractors to ensure timely submission of required documents and adherence to regulatory obligations. Maintains organized records of applications, correspondences, and compliance reports. Contributes to improving workflow efficiency by addressing client concerns promptly and ensuring that all inquiries are resolved in a professional and timely manner.