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Customer Operations Specialist
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Senior Customer Support Lead & Operations Analyst
OnePilot • Freelance
Oct 2023 - Present • 2 yrs 7 mos
Led customer operations for a major Dutch/Belgian e-commerce platform. Managed complex cases across returns, refunds, and partner logistics. Identified systemic process failures and designed automation solutions.
Co-founder & Operations Manager
Got Buns NL • Self-employed
Nov 2019 - Mar 2022 • 2 yrs 4 mos
Co-founded and managed restaurant operations including procurement, supplier relations, and financial management.