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serendipity1792

Erhan Y

@serendipity1792

Customer Operations Specialist

Netherlands
Dutch, English, Turkish
About me
Native Dutch and English bilingual with 5+ years of professional experience in e-commerce operations, healthcare administration, and business support. I deliver fast, accurate, and professionally toned translations and content. Based in the Netherlands. Available for quick turnaround projects.... Read more

Skills

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serendipity1792
Erhan Y
Offline • 
Average response time: 8 hours

See my services

Translation
I will translate english to dutch or dutch to english professionally
From$15 / projectMore details
Proofreading
I will proofread and edit your dutch text for grammar and clarity
From$10 / projectMore details

Portfolio

Work experience

Senior Customer Support Lead & Operations Analyst

OnePilot • Freelance

Oct 2023 - Present • 2 yrs 7 mos

Led customer operations for a major Dutch/Belgian e-commerce platform. Managed complex cases across returns, refunds, and partner logistics. Identified systemic process failures and designed automation solutions.

Co-founder & Operations Manager

Got Buns NL • Self-employed

Nov 2019 - Mar 2022 • 2 yrs 4 mos

Co-founded and managed restaurant operations including procurement, supplier relations, and financial management.