
David F Johnson
CRM and Business Software Specialist for Legal Healthcare Hotel and HR
Skills

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Work experience
Business Software Implementation Consultant
HealthAid • Freelance
Dec 2025 - Jan 2026 • 1 mo
As a Healthcare Software Implementation Specialist at HealthAid, I support healthcare organizations in implementing, configuring, and optimizing digital health solutions that improve clinical workflows, patient engagement, and operational efficiency. My role involves working with hospitals, medical practices, and healthcare providers to ensure software platforms are deployed successfully and aligned with organizational goals. I specialize in implementing and configuring healthcare systems including Epic, athenahealth, Oracle Health, eClinicalWorks, NextGen Healthcare, Phreesia, Amwell, and Salesforce Health Cloud. My responsibilities include system setup, workflow configuration, user onboarding, role and permission management, data migration, software integration, testing, troubleshooting, and post implementation support to ensure reliable day-to-day performance. I collaborate with clinical and administrative teams to understand their operational requirements and configure solutions that streamline scheduling, patient records, appointment management, billing workflows, telehealth services, and healthcare CRM processes. I also assist with system optimization, process automation, training, and technical support, helping organizations improve productivity while maintaining a seamless user experience. My approach is built on careful planning, attention to detail, and clear communication throughout every implementation project. By delivering scalable, well configured healthcare software solutions, I help medical organizations maximize technology adoption, improve operational performance, and provide a better experience for both healthcare professionals and patients.