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sf_felicia

Felicia D

@sf_felicia

Salesforce Senior Consultant

United States
English
About me
I am a Senior Salesforce Consultant and COO with 12+ years of experience specializing in digital transformation. I have led 500+ discovery calls and 200+ implementations for enterprise clients like Warner Bros. and Kaiser Permanente, bridging the gap between business strategy and technology.... Read more

Skills

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sf_felicia
Felicia D
Offline • 
Average response time: 1 hour

See my services

CRM Management
I will optimize your salesforce CRM with expert consulting
From$60 / projectMore details
CRM Management
I will create salesforce reports and dashboards
From$250 / projectMore details

Work experience

Freelancing_Career

Senior Salesforce Consultant / Business Analyst

Freelancing Career • Full-time

Sep 2015 - Jul 2026 • 10 yrs 10 mos

With 12+ years specializing in Salesforce consulting, I've helped organizations transform how they sell, serve customers, and operate. My day-to-day work centers on helping enterprise clients solve business problems through discovery, solution design, Salesforce consulting, pre-sales demonstrations, business analysis, and implementation strategy. I've personally led 500+ sales discovery calls and delivered 200+ Salesforce implementations for organizations across media, healthcare, public sector, financial services, energy, education, and consumer goods, including Warner Bros., Kaiser Permanente, and Southern California Edison. Throughout my career I've worked directly with executive stakeholders, led client engagements, supported enterprise sales efforts, delivered product demonstrations, gathered business requirements, and driven successful Salesforce adoption. Areas of expertise include: • Salesforce Consulting • Business Analysis • Solution Engineering & Pre-Sales • Discovery Workshops • Salesforce Solution Design • CRM Strategy • Sales Process Optimization • Executive Consulting • Business Development • Client Success