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shafi2019

Shafi Ullah

@shafi2019

IT Support Specialist with over 10 years of experience in troubleshoot

Pakistan
English, Urdu, Arabic
About me
IT Support Specialist with over 10 years of experience in troubleshooting and resolving complex technical issues. I specialize in providing top-notch desktop support, including hardware diagnostics, software installation, and network troubleshooting. I’m proficient with tools like Windows Server, Active Directory, and Office 365. What sets me apart is my commitment to customer satisfaction. Recently, I helped a client resolve a critical network issue in record time, which saved their business from significant downtime. I love helping businesses overcome technical challenges.... Read more

Skills

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shafi2019
Shafi Ullah
Offline • 

See my services

E-Commerce marketing strategy
I will facebook ads campaign, instagram ads campaign, meta ad manager, marketing
From$5 / projectMore details
Email Management
I will fix your microsoft outlook 365 email issues quickly
From$15 / projectMore details

Portfolio

Work experience

Upwork

IT Specialist

Upwork • Freelance

Dec 2021 - Present • 4 yrs 9 mos

Provided end-to-end technical support for hardware, software, and network issues, maintaining high uptime for clients across multiple industries. ● Administered and maintained Windows OS and Windows Server environments, including Active Directory user account management and system updates. Performed hardware and software installation, configuration, and upgrades to meet evolving client operational needs. ● Diagnosed and resolved LAN/WAN network connectivity issues, minimizing client downtime and productivity loss. ● Delivered user training sessions and produced technical documentation to enhance staff IT proficiency. ● Managed helpdesk operations — logging, tracking, and resolving support tickets for timely SLA-compliant resolution.