Shahbal Ehsan

IT Systems & Jira Administrator

Avanceon Middle East • Full-time

Feb 2021 - Present • 5 yrs 7 mos

Results-driven IT Systems, Network & Jira Administrator with 8+ years of professional experience in IT infrastructure, network administration, cybersecurity, service management, and enterprise platforms. Currently working as an IT Systems & Jira Administrator at Avanceon, with hands-on expertise in Jira Administration, Jira Service Management (JSM), workflow configuration, dashboards, automation, integrations, Microsoft 365, Active Directory, SharePoint, Windows Server, VMware, Fortinet, Cisco, RUCKUS, and EDR solutions. Specialized in designing and managing secure, scalable, and efficient IT and Jira environments that streamline business workflows, improve service visibility, strengthen IT operations, and enhance overall productivity. Key Responsibilities & Expertise * Jira & Jira Service Management Administration * Workflow, Dashboard & Automation Configuration * IT Service Management & SLA Management * Microsoft 365 & Active Directory Administration * SharePoint Administration & Management * Windows Server & VMware Administration * Network Administration — Fortinet, Cisco & RUCKUS * Endpoint Security & EDR Management * IT Infrastructure Monitoring & Troubleshooting

Technical Support Engineer

Panda Security • Full-time

Nov 2017 - Jan 2021 • 3 yrs 2 mos

Provided technical and cybersecurity support to business and enterprise clients, with hands-on experience in endpoint security, network troubleshooting, threat detection, and incident resolution. Key Responsibilities & Achievements: * Resolved complex IT, network, endpoint, and security issues efficiently. * Configured and supported antivirus, endpoint protection, and security solutions. * Monitored network performance and implemented optimization measures. * Investigated security incidents, vulnerabilities, and potential threats. * Provided technical guidance and security recommendations to clients. * Supported troubleshooting, system monitoring, and IT operations. * Trained team members and contributed to process and service improvements. * Implemented emerging technologies to improve security and operational efficiency.