Shahbaz Ahmad

@shahbaz_269

Adobe Inc: L2 Support Engineer with 7 years of experience

India

English, Hindi

About me

Experienced L2 Technical Support Specialist @Adobe Inc. with a strong background in troubleshooting complex software and hardware issues for Windows and Mac environments. Skilled in diagnosing system performance issues, network configurations, and security protocols, including Active Directory, VPN setup, and multi-factor authentication (MFA). Proficient in using remote support tools like Bomgar, LogMeIn, and Zoho Assist to resolve escalated technical problems efficiently. Adept at analyzing system logs, and ensuring seamless IT operations with a focus on customer satisfaction.... Read more

Skills