Hassan Shalaby

Business Administration Manager Alostaz

Aug 2026 - Present • 3 mos

Remote business administration manager for a Saudi-based company, supporting the owner with day-to-day operations and team performance. • Track sales agents' attendance and working hours every day and log them in the company's Google Sheets • Pull call-performance numbers from the call system (Ziwo), build charts and send a daily performance report with honest improvement feedback • Quality-check the customer support team's WhatsApp conversations and log problem cases for the support manager • Handle recruiting end to end: write and post job ads, screen candidates and run first-round interviews • Spot process issues and recommend fixes, such as moving to more accurate data sources and building an operations manual with SOPs for every department

Operations Manager Turbo Bookings

Jun 2026 - Present • 5 mos

Remote operations manager for tour and rental booking operations in Miami, Florida and Texas. • Oversee the daily booking operation across multiple rental locations • Train new phone and reservation staff and standardize training guides and policies across locations • Run payroll and track team time cards • Own the customer experience, including logging customer complaints and producing a weekly complaint report • Monitor daily operating revenue and work on growing it All work is done fully remotely.