I will audit and improve your ecommerce returns and fulfillment operations
Ecommerce Operations and Returns Specialist Germany Europe
About this Gig
Returns can look simple on a dashboard while creating confusion between customer service, the warehouse and inventory.
I'm Shana, a supply chain and e-commerce operations specialist based in Germany. Through my hands-on work with CIRBOXA, I deal with returns receiving, quality checks, stock updates, fulfillment handoffs and the exceptions that written processes often miss.
I will review the workflow and materials you provide, identify operational friction and give you a clear, prioritized written plan. Depending on your package, this can cover the return journey, warehouse handling, fulfillment, inventory handoffs and Germany/EU operational considerations. Each package includes a 30-minute consultation call on Fiverr.
You will receive specific recommendations for your business, not a generic checklist. This is a remote, document-based audit. It does not include physical returns handling, store changes, implementation, legal or tax advice, or guaranteed savings.
One brand and one main operational setup are included. Please message me before ordering if you have multiple warehouses or complex cross-border flows.
Industry:
Business
•
Retail & wholesale
Platform:
Shopify
Language:
English
My Portfolio
FAQ
Will you process my physical returns or manage my store?
No. This is a remote operations audit and written improvement plan. Physical handling, store changes and implementation are outside scope.
Do you need access to my Shopify account?
No. A workflow description and redacted screenshots, exports or SOPs are enough. Please do not share passwords or unnecessary personal customer data.
Can you review operations in Germany and the EU?
Yes, for relevant process, carrier, warehouse and cross-border handoffs. This is not legal, tax or regulatory advice.
What counts as one workflow?
A main end-to-end process for one brand and one operational setup, such as a return from customer request to stock decision, or an order from release to carrier handoff.
Will you guarantee lower costs or fewer returns?
No. I identify issues and make practical, prioritized recommendations. Results depend on your data, team and implementation.
Can you work with a 3PL?
Yes. Share the workflow and handoffs you control or can document. Multiple warehouses or complex markets may require a custom offer.

