I will create professional sops and workflows for your ecommerce operations

When returns, warehouse decisions and customer service handoffs live in different people's heads, small exceptions become recurring problems.

I'm Shana, an e-commerce operations and supply chain specialist based in Germany. Through CIRBOXA, I know returns receiving, quality checks, stock decisions and fulfilment handoffs.

I will turn the process information you provide into clear, practical SOPs your team can follow and maintain.

Each procedure defines its scope, owner, inputs, steps, decision points, exceptions and handoffs. Standard and Premium include the workflows listed in their packages.

Suitable topics include returns, warehouse receiving, QC, inventory discrepancies, order processing, customer service escalations and 3PL handoffs.

You receive editable documents and PDFs. One SOP covers one defined process, not an entire department. I document and improve the logic where the available information supports it; I do not access your systems, implement changes, handle parcels or certify legal compliance.

Please send your current steps, roles and known exceptions. If the process is undefined, message me first.