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ShashiKumar
@shashikumar_v
India
English, Hindi, Telugu, Tamil
About me
Hii, I am Shashi Kumar, I am good at Virtual Assisstant, Web Scrapping, transcriptions, like audio to words, videos to captions, Video Editing,.
So check out my gigs and if it fits your requirement place the orders or contact me.
Thank you..
Skills
ShashiKumar
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide professional customer support via chat, email, and phone
Work experience
Technical Support
Tech Mahindra • Full-time
Nov 2024 - Oct 2026 • 1 yr 11 mos
Provide technical and customer support for telecom-related services through customer interactions and troubleshooting. Handle customer concerns by identifying the root cause and providing appropriate solutions. Manage complex customer issues and escalations while maintaining a professional and customerfocused approach. Collaborate with internal teams to investigate and resolve issues efficiently. Maintain accurate customer and case documentation in CRM/ticketing systems. Follow defined processes, quality standards, and SLA requirements. Identify recurring customer issues and contribute to process and service improvements. Manage multiple customer cases while maintaining productivity and service quality.
