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Fiverr Pro
English
$
USD
I will provide professional customer support via chat, email, and phone
Hii, I am Shashi Kumar, I am good at Virtual Assisstant, Web Scrapping, transcriptions, like audio to words, videos to captions, Video Editing,.
So check out my gigs and if it fits your requirement pl...
About this Gig
Are you looking for reliable customer support for your business? I'm here to help!
I provide professional customer support services to help businesses deliver a better customer experience and build strong customer relationships.
My Services:
- Email and live chat customer support
- Customer inquiry and complaint handling
- Basic technical troubleshooting
- Customer issue resolution and follow-ups
- Social media customer replies (where agreed)
- FAQ and support documentation
- Customer issue tracking and reporting
Why Choose Me?
- Experience in customer service and technical support
- Clear, polite, and professional communication
- Patient approach to resolving customer concerns
- Attention to detail and organized work
- Commitment to quality and customer satisfaction
I understand the importance of timely responses, accurate information, and a positive customer experience. I will follow your instructions, learn your business processes, and communicate professionally with your customers.
Whether you're a startup, small business, or growing company, I'm ready to support your customer service needs.
Lets work together to keep your customers happy!
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Salesforce
•
Liveagent
Knowledge base software:
Confluence
•
Liveagent
FAQ
What customer support services do you offer?
I offer email support, live chat assistance, customer inquiry handling, complaint resolution, basic technical troubleshooting, and customer follow-ups, depending on the package selected.
Do you provide support on weekends or at night?
My availability depends on the agreed schedule. Please message me before ordering to confirm your preferred working hours and time zone.
Can you provide technical support?
Yes, I can assist with basic technical troubleshooting, understanding customer issues, following troubleshooting steps, and escalating complex issues when necessary.
What information do you need before starting?
Please share your business details, the type of support required, common customer questions, response guidelines, preferred communication channels, and any relevant FAQs or instructions.
Can you follow my company's policies and guidelines?
Yes. I will review your instructions, follow your approved support processes, and communicate with customers professionally while respecting your confidentiality requirements.
