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Shauna M
@shaunamc77
SaaS Support Operations Specialist
Ireland
English
About me
I work where customers, systems, operations, and product meet, helping businesses untangle messy work like support backlogs and unclear processes. My background spans SaaS customer support, operations management, and AI-enabled research. I am particularly good at identifying where work breaks and turning that into practical improvements.
Skills
Shauna M
Offline •
Average response time: 1 hour
See my services
Business Efficiency & Automation
I will turn your messy business process into a clear sop
Consulting
I will analyse your support tickets for recurring issues
