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Fiverr Pro
English
$
USD
I will analyse your support tickets for recurring issues
About this Gig
Your customer support tickets contain far more than individual problems. They show where your product, processes, onboarding, documentation and customer experience are creating friction.
The problem is that when everyone is busy answering tickets, nobody has time to step back and look for the pattern.
I will review your anonymised support tickets and identify recurring themes such as:
repeated customer problems
confusing workflows
product friction
training or onboarding gaps
unclear documentation
unnecessary support contacts
escalation patterns
knowledge-base opportunities
process improvement opportunities
My background includes high-volume SaaS customer support, where I managed 50100 customer issues per week and worked directly between customers, Product and Development.
I understand the difference between one difficult ticket and a system problem.
You will receive clear findings and practical recommendations not a giant spreadsheet with no explanation of what it means.
Important: Please anonymise personal or sensitive customer information before sharing tickets.
Industry:
Medical & pharmaceutical
•
Services
•
Technology
My Portfolio
FAQ
What format can I send the tickets in?
CSV, Excel, exported ticket data, PDF, Word or another readable format. If you're unsure, message me before ordering.
Do the tickets need to be categorised already?
No. Part of the analysis can include identifying and grouping recurring themes.
Will you identify root causes?
Standard and Premium include likely root-cause analysis where the evidence supports it. I will distinguish between what the tickets show and what would require further investigation.
Can you recommend improvements?
Yes. Depending on your package, I can recommend process, support, documentation, knowledge-base, onboarding or escalation improvements.
Can you review Zendesk, Intercom or similar tickets?
Yes, if you provide an appropriate export. I do not need direct account access for most projects.
Can I send customer personal information?
Please anonymise or redact personal, confidential, payment, health or other sensitive information before sending the material.
Can you analyse more than 150 tickets?
Yes. Contact me for a custom offer
