Muhammad Kamran

@shaykhkamran

Customer Support Representative

Pakistan
Urdu, English
About me
What I Offer: Customer Support Prompt, empathetic, and professional communication Email, and social media support CRM tools experience (e.g Zendesk, Freshdesk, HubSpot) Handling inquiries, complaints, and follow-ups with care Multilingual support (if applicable) Content Writing SEO-optimized blog posts, articles, and web content Clear, engaging, and brand-aligned writing Product descriptions, newsletters, and social captions Strong research and editing skills Adaptable tone for different industries and audiences Graphic Designing Eye-catching social media graphics and branding mater... Read more

Skills

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shaykhkamran
Muhammad Kamran
Offline • 

See my services

Customer Support
I will provide professional customer support via email and chat
From$5 / projectMore details
Customer Support
I will manage your zendesk tickets and deliver excellent customer service
From$15 / projectMore details

Portfolio

Work experience

Coursera

Customer Support Representative

Coursera

Feb 2023 - May 2024 • 1 yr 3 mos

- Provided professional customer support through live chat, email, and phone support - Assisted customers with inquiries, complaints, and order-related issues - Maintained high customer satisfaction through clear communication and quick problem-solving - Managed customer records and support tickets using CRM tools - Delivered friendly, professional, and timely support to clients - Improved customer experience by resolving issues efficiently and professionally