s
shaynagha

SHAYAN

@shaynagha

Calls Convert

Pakistan
English, Urdu, Hindi
About me
Hi, I'm Shayan, a UK, US, and Canada-facing customer support & CRM specialist with 8+ years of experience in claims, legal, and financial services. I handle high-volume calls, outbound lead generation, and Shopify support using Salesforce and HubSpot. Backed by a BS in Accounting and Finance, I bring analytical precision and fluent English to your operations across multiple time zones. Let's connect!... Read more

Skills

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shaynagha
SHAYAN
Offline • 
Average response time: 4 hours

See my services

Customer Support
I will provide customer support, cold calling, and live chat support
From$30 / projectMore details

Work experience

Lloyds_Banking Group

customer service representative

Lloyds Banking Group • Full-time

Jan 2025 - Dec 2025 • 11 mos

Managed a high volume of daily inbound and outbound calls on a legal claims campaign, supporting UK-based clients Built rapport quickly and communicated persuasively to guide customers through the claims process professionally Consistently met team performance targets throughout the campaign Maintained accurate, up-to-date customer and case records in line with compliance requirements

Barclays_UK

customer service representative

Barclays UK • Full-time

Oct 2022 - Aug 2023 • 10 mos

Fielded a high volume of daily inbound and outbound calls on a customer-focused campaign, serving UK-based clients Customer inquires and checking there documentation Maintained accurate, up-to-date customer records while adhering to proper call and compliance procedures