
Shees Ali Akbar
Data Engineer
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Work experience
Data Engineer
Cisco • Full-time
Sep 2024 - Present • 1 yr 8 mos
Worked as a Data Engineer at Expertflow, a contact center and CRM technology company. Responsible for designing and maintaining robust data pipelines, ETL workflows, and data infrastructure to support business intelligence and analytics needs. Worked closely with product and engineering teams to ensure reliable data flow across systems, enabling real-time reporting and data-driven decision-making for enterprise clients. Achievements to Highlight ✅ Built and maintained scalable ETL pipelines to process large volumes of customer interaction and contact center data ✅ Designed and optimized data warehouse schemas to support fast and accurate business reporting ✅ Integrated data from multiple sources including CRM platforms, APIs, and third-party tools into a centralized data layer ✅ Improved data pipeline reliability and reduced processing failures through monitoring and error-handling improvements ✅ Collaborated with analysts and developers in an Agile environment to deliver data solutions aligned with business goals ✅ Worked with real-time data streams from contact center systems, gaining expertise in high-throughput data processing