Sheila

Senior Managing Consultant

Consulting • Full-time

Jan 2022 - Sep 2024 • 2 yrs 8 mos

Collaborated with global clients in the design and development of eLearning and facilitated training modules for employees and consumers Actively consulted with clients in the healthcare, manufacturing, non-profit, and energy sectors on human performance issues related to change management, job readiness, and organizational restructuring Participated in sales opportunity advancement, proposal writing, and solution design

Director, Learning and Change Management

HUB International • Full-time

Jul 2019 - Dec 2021 • 2 yrs 5 mos

Established and led HUB’s enterprise-wide Learning Center of Excellence (CoE), providing the vision and learning and development standards of practice for 10,000 employees in 450+ offices in North America and corporate change management. Established corporate curricula, instructional design standards, instructional delivery practices and change management approaches for critical corporate initiatives and the Learning CoE.

Learning Design Manager

Blue Cross Blue Shield Association • Full-time

Jan 2017 - Jul 2019 • 2 yrs 6 mos

Led a team of instructional design professionals to support curriculum design and development for Blue Cross Blue Shield’s 5-state operations service centers. Implemented instructional design methodologies focused on improving performance-based workforce behaviors (i.e., call closure rates, claim closure rates, CSAT scores) Delivered leadership development training during specialized events such as Blue University Learning Week.