Browse categories
English
$
USD
Connect to your AI
Michele V
@shellyv878
Business Process and SOP Specialist
United States
About me
I am an operations professional with extensive experience coordinating complex service workflows and supporting process documentation. I specialize in creating usable standard operating procedures and training resources for small businesses by leveraging my field-service and customer-operations knowledge.
Skills
Michele V
Offline •
Average response time: 1 hour
See my services
Business Efficiency & Automation
I will write professional sops for your business
Work experience
Sunrun
Full-time • 6 yrs 2 mos
Service Pipeline Specialist
Feb 2025 - Present • 1 yr 9 mos
Co-lead a cross-functional initiative connecting Field Service and Add-On Operations to improve workflows and customer experience. Coordinate service cases and communication across teams using Salesforce, from initial issue through resolution. Support process documentation, workflow improvements, and stakeholder communication.
Operations & Maintenance Dispatcher
Sep 2024 - Feb 2025 • 5 mos
Coordinated technician scheduling, customer appointments, and field-service communication across multiple territories. Helped resolve aging service cases and reduce backlog while supporting scheduling efficiency and operational flow within the maintenance department.
Customer Energy Expert
Jan 2020 - Jan 2024 • 4 yrs
Provided consultative customer support and managed detailed documentation within Salesforce. Focused on delivering high-quality service and maintaining accurate records for customer energy profiles and system requirements.
