Shemeka T.

Regional Business Coach / Acting Director of Operations

BELFOR FRANCHISE GROUP (THE PATCH BOYS) • Full-time

Nov 2022 - Present • 3 yrs 6 mos

Owned operational performance support across 100+ franchise locations in the U.S. and Canada, using KPI reviews, financial analysis, and structured follow-up to address execution gaps with owners. Designed and rolled out a standardized 8-week onboarding program for new franchise owners, supporting approximately 30–40 launches and contributing to an average Year 1 revenue of ~$150K per location. Managed operational execution for national and preferred vendor partnerships (including Tesla), establishing lead handling standards and sales process guidance to drive consistent execution across franchises. Coordinated operational input and implementation support for FDD updates and franchise agreement changes, working with legal and leadership to ensure compliance across the system. Served as the internal Subject Matter Expert for Jobber, standardizing workflows, improving data consistency, and supporting adoption across the franchise network. Implemented labor efficiency controls and onboarding execution improvements that contributed to a 15% increase in annual profitability and 12% regional revenue growth.

FRACTIONAL COO & BUSINESS CONSULTANT

Independent Practice (Parallel to Leadership Roles) • Freelance

Apr 2011 - Present • 15 yrs 1 mo

Embedded as an internal operations lead for service-based businesses, nonprofits, and professional firms, taking ownership of day-to-day operational systems during growth, transition, or stabilization phases. Designed, documented, and improved core operating systems including client onboarding, service delivery, scheduling, internal workflows, and administrative processes to reduce friction and improve execution consistency. Implemented and managed LeadConnector (GoHighLevel) environments, including funnels, websites, intake forms, basic automations, and community setups to support marketing operations and internal workflows. Standardized processes and supporting systems for clients such as Habitat for Humanity and Dryer Vent Wizard, reducing administrative workload by up to 50% through clearer workflows and system-supported execution. Built internal documentation, SOPs, and team guidance materials to support delegation, training, and continuity once engagements concluded. Supported leadership teams with operational decision-making, helping prioritize fixes, sequence improvements, and stabilize execution without overengineering solutions.

Franchise Business Consultant

NEIGHBORLY (FIVE STAR PAINTING) • Full-time

Oct 2019 - May 2022 • 2 yrs 7 mos

Supported operational performance and launch execution for 49 franchise owners, working directly with owners to identify execution gaps and improve day-to-day business operations. Guided new franchise owners through initial business launch and early-stage operations, contributing to locations achieving $100K+ in revenue within the first 6 months through standardized service delivery and operating routines. Built and maintained a centralized operational resource library, reducing launch friction and helping shorten the average time-to-launch by approximately 20% across supported locations. Conducted structured business reviews and operational assessments to evaluate performance, identify process breakdowns, and surface compliance risks across the franchise network. Provided ongoing operational guidance and corrective recommendations to help franchise owners align with brand standards while improving consistency in local execution.