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shibu_sh

SHIBU S

@shibu_sh

Senior Technical Support Engineer

India
English, Hindi, Kannada, Bengali
About me
I am a Senior Technical Support Engineer with over 9 years of experience in L2/L3 Production Support, Linux Administration, and Cloud Infrastructure. I specialize in managing high-volume production environments, troubleshooting critical incidents, and supporting enterprise platforms using AWS, Kubernetes, and SQL. I am proven in collaborating with cross-functional teams to ensure high application availability and SLA compliance.... Read more

Skills

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shibu_sh
SHIBU S
Offline • 
Average response time: 1 hour

See my services

Hosting & Domain
I will connect your domain to your website and fix dns records
From$20 / projectMore details

Work experience

Licious

Senior Technical Support Engineer

Licious • Full-time

May 2022 - Present • 4 yrs 5 mos

Provide L2/L3 production support for enterprise e-commerce and supply chain applications. Resolve production incidents through SQL analysis, log investigation, and API debugging. Support AWS cloud environments, monitor critical business services, and manage incident escalations while ensuring SLA compliance. Lead support queue coordination and collaborate with DevOps and QA teams.