Shihan S.

Independent UX Consultant

Fiverr • Freelance

Nov 2025 - Present • 10 mos

• Provided independent UX consulting and design services for small businesses and individual clients • Helped small businesses improve their websites, digital experiences, and overall online presence • Worked directly with business owners to understand their goals, customers, and pain points. • Identified usability issues and opportunities to improve customer journeys • Designed user flows, wireframes, prototypes, and website experiences based on client requirements • Turned ideas and business requirements into clear, intuitive digital experiences • Provided practical UX recommendations while considering business goals, technical limitations, and user needs • Worked independently across projects, managing requirements, communication, design, and delivery • Adapted my UX approach to suit different industries, business sizes, and project requirements • Collaborated with clients and developers to ensure designs were realistic and implementable. • Balanced user experience, visual design, and business objectives when making design decisions

UX Designer (Internship)

GDC • Part-time

Nov 2024 - Feb 2025 • 3 mos

• Collaborated with cross-functional teams to design user-centered interfaces and improve the overall user experience for client projects, aligning with business objectives • Conducted user research and analysis to identify pain points and deliver actionable insights, ensuring designs meet user needs and accessibility standards • Gained exposure to web development workflows and integrated design solutions with WordPress to enhance usability and functionality.

UX Designer

Dialog Axiata PLC • Full-time

Apr 2021 - May 2024 • 3 yrs 1 mo

• Served a seamless user experience to +2.6 million users through the MyDialog self-care app and enhanced user satisfaction and engagement by improving the interface and usability • Directly engaged with business teams and front-line staff to identify user problems and pain points in order to provided innovative solutions to automate manual processes • Collaborated with the UX team and stakeholders to deliver better experiences, ensured that design solutions were customer/user-centered and aligned with business objectives • Conducted user testing, facilitated workshops, and established best practices (UX critique and UX gap repository) within the team • Mentored and guided five interns during my time while utilizing them in different areas of the product • Involved with the UX optimization of Dialog ViU entertainment app