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Fiverr Pro
English
$
USD
I will analyze and optimize your gorgias customer support performance
About this Gig
Is your customer-support team facing slow replies, repeated questions, unresolved tickets, or customer complaints? I will analyze your Gorgias support performance and provide practical recommendations to help your Shopify or ecommerce business improve customer care.
I can review ticket trends, support volume, response-time problems, unassigned tickets, common questions, returns, refunds, delivery complaints, escalation patterns, and workflow gaps. I can also identify opportunities for better macros, tags, views, FAQs, routing rules, automation, and Gorgias AI Agent preparation.
Depending on your package, you will receive a focused support audit, customer-feedback analysis, key findings, a summary report, and a clear action plan. My recommendations can help your team organize work, respond consistently, reduce repetitive tasks, and create a better customer experience.
This service is suitable for Shopify stores, online retailers, fashion brands, beauty businesses, subscription companies, and growing ecommerce teams.
Please provide relevant Gorgias data, reports, support goals, and main concerns before work begins. I provide honest, practical, and actionable recommendations.
Other Customer Service Services I Offer
FAQ
What information do you need for the Gorgias audit?
I need relevant Gorgias reports, ticket data, support goals, and details about the main customer-care problems you want to improve.
What will you analyze?
I can review ticket volume, response times, unassigned tickets, common questions, returns, refunds, delivery complaints, escalations, and workflow gaps.
What will I receive after the analysis?
You will receive key findings, practical recommendations, a summary report, and an action plan based on your selected package.
Can you recommend Gorgias automation improvements?
Yes. I can recommend improvements for macros, tags, ticket views, FAQs, routing rules, workflows, and Gorgias AI Agent preparation.
Can you guarantee better customer satisfaction or sales?
No specific result can be guaranteed. I provide honest, practical recommendations designed to help your team work more efficiently and improve customer support.
