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Shiori.m
@shiorimo
Bilingual Japanese Outreach and Customer Support Specialist
Japan
Japanese, English
About me
Hi, I’m Shiori, a Japanese bilingual Virtual Assistant based in Japan.
I support overseas clients with Japanese market research, outreach, appointment setting, scheduling, and administrative tasks.
With 20+ years of experience in retail operations and customer support, I’m reliable, organized, and easy to communicate with.
Skills
Shiori.m
Offline •
Average response time: 14 hours
See my services
General Assistance
I will be your bilingual japanese VA for appointments in japan
Talent Acquisition & Recruitment
I will help you practice japanese job interviews and keigo
Portfolio
Work experience
Virtual Assistant | Japanese Market Research & Admin Support
Not Found • Freelance
Mar 2025 - Present • 1 yr 2 mos
I support overseas clients with Japanese market research, outreach, appointment setting, scheduling, and administrative tasks. I also help prepare contact lists, send inquiries to Japanese companies, manage follow-ups, and organize information clearly so clients can move forward smoothly. With my background in Japanese business communication and customer support, I provide reliable, thoughtful, and well-organized support.
ZARA (Inditex Japan)
Full-time • 20 yrs
Retail Operations Manager (20 Stores) / Customer Support Lead
Apr 2022 - Mar 2025 • 2 yrs 11 mos
Managed multi-store operations for up to 20 stores at head office level. Led customer support and store teams, handled escalations, improved daily operations, and coordinated cross-functional tasks to deliver smooth store performance. Experienced in bilingual communication (JP/EN), stakeholder coordination, scheduling, reporting, and process improvement.
Store Manager / Assistant Store Manager / Deputy Manager (Flagship Store, 100+ staff coordination)
Mar 2005 - Apr 2022 • 17 yrs 1 mo
Managed multiple retail stores across Japan for 17 years, including flagship locations such as Ginza and Shinjuku. Oversaw up to 100+ staff, led daily operations, sales strategies, and customer experience improvements. Coordinated communication between stores and head office, optimized workflow, and ensured smooth store performance. Skilled in bilingual (JP/EN) correspondence, scheduling, team training, and problem-solving under pressure. Recognized for strong leadership, efficiency, and hospitality-driven management style.
4 Reviews
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Rating Breakdown
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1-4 out of 4 Reviews
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hantingleong
Repeat Client
Singapore
Shiori has been a great help on my project. Acheiving the tasks and providing me insights. She is very pleasant to work with. I wiill continue to engage her for future collaborations.
Seller's Response
Helpful?
forbleusg
Repeat Client
Singapore
Seller's Response
Helpful?
venerandocortez
Philippines
Outstanding work. I appreciate the excellent work and maintain good communication.
Seller's Response
Helpful?
forbleusg
Repeat Client
Singapore
Professional work done and understands our requirements well.
Helpful?
