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Shiori.m
@shiorimo
Level 1
Bilingual Japanese Outreach and Customer Support Specialist
Japan
Japanese, English
About me
Bilingual Japanese Outreach and Customer Support Specialist
Hi, I'm Shiori, a bilingual Japanese Virtual Assistant specializing in Japanese market research, business outreach, appointment coordination, and administrative support.
With 20+ years of experience in retail operations and customer support, I'm reliable, organized, and easy to communicate with.
I support international clients who need professional communication with Japanese companies. I can conduct outreach during Japanese business hours and provide clear updates, summaries, and next steps throughout the project.
Skills
Shiori.m
$30/hour
Offline •
Average response time: 3 hours
See my services
General Assistance
I will be your bilingual japanese VA for appointments in japan
General Online Research
I will be your japanese VA to contact brands and suppliers in japan
Want to work on an hourly basis?
Tell Shiori.m what you need.
$30
/
hourPortfolio
Work experience
Virtual Assistant | Japanese Market Research & Admin Support
Not Found • Freelance
Mar 2025 - Present • 1 yr 6 mos
I support overseas clients with Japanese market research, outreach, appointment setting, scheduling, and administrative tasks. I also help prepare contact lists, send inquiries to Japanese companies, manage follow-ups, and organize information clearly so clients can move forward smoothly. With my background in Japanese business communication and customer support, I provide reliable, thoughtful, and well-organized support.
ZARA (Inditex Japan)
Full-time • 20 yrs
Retail Operations Manager (20 Stores) / Customer Support Lead
Apr 2022 - Mar 2025 • 2 yrs 11 mos
Managed multi-store operations for up to 20 stores at head office level. Led customer support and store teams, handled escalations, improved daily operations, and coordinated cross-functional tasks to deliver smooth store performance. Experienced in bilingual communication (JP/EN), stakeholder coordination, scheduling, reporting, and process improvement.
Store Manager / Assistant Store Manager / Deputy Manager (Flagship Store, 100+ staff coordination)
Mar 2005 - Apr 2022 • 17 yrs 1 mo
Managed multiple retail stores across Japan for 17 years, including flagship locations such as Ginza and Shinjuku. Oversaw up to 100+ staff, led daily operations, sales strategies, and customer experience improvements. Coordinated communication between stores and head office, optimized workflow, and ensured smooth store performance. Skilled in bilingual (JP/EN) correspondence, scheduling, team training, and problem-solving under pressure. Recognized for strong leadership, efficiency, and hospitality-driven management style.
7 Reviews
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Rating Breakdown
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- Quality of delivery
- Value of delivery
1-5 out of 7 Reviews
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philokalia
United Kingdom
Shiori was easy to work with and helped me with this unusual project. She was efficient and communicated quickly and precisely. I am grateful to her and can recommend her to anybody looking for similar services. Thank you Shiori.
Seller's Response
Helpful?
bohemianpumps
United States
Shiori did a great job helping us sourcing parts in Japan. Highly recommend her services.
Seller's Response
Helpful?
forbleusg
Singapore
Ongoing collaboration
Seller's Response
Helpful?
hantingleong
Singapore
Ongoing collaboration
Shiori has been a great help on my project. Acheiving the tasks and providing me insights. She is very pleasant to work with. I wiill continue to engage her for future collaborations.
Seller's Response
Helpful?
forbleusg
Singapore
Ongoing collaboration
Seller's Response
Helpful?
