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shirleygrp

Shirley Garcia

@shirleygrp

Mexican Spanish localization, Editing, Tutoring and Written Tarot Readings

Mexico
Spanish, English, Russian
About me
Hi, I’m Shirley, a native Mexican Spanish speaker with C1 English. I help businesses, creators, and English-speaking learners communicate naturally through proofreading, localization, AI-assisted content editing, and personalized Spanish lessons. My background includes bilingual technical support, medical interpreting, a full book translation, and 30+ hours of private Spanish tutoring. I’m studying Software Development Engineering, so I’m comfortable with websites, apps, SaaS content, and digital materials. I focus on natural language, cultural fit, consistency, and clear communication.... Read more

Skills

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shirleygrp
Shirley Garcia
Offline • 

See my services

Proofreading
I will proofread and localize your mexican spanish content
From$5 / projectMore details
Transcription
I will transcribe spanish audio or video accurately
From$5 / projectMore details

Work experience

Teleperformance

Bilingual Chat Support Agent

Teleperformance • Part-time

Mar 2025 - Mar 2026 • 1 yr

Provided bilingual customer support via live chat in English and Spanish. Assisted customers with account and service inquiries, resolved issues in real time, documented interactions accurately, followed company procedures, and escalated complex cases when necessary. Maintained clear, empathetic, and professional communication throughout every interaction. Managed up to 2 customer conversations simultaneously while maintaining accuracy and response quality.